What is your shipping policy?

Artwork is carefully packaged and comes bubbled wrapped with protective cardboard over the corners of the canvas. Each painting comes with 2 layers of acrylic varnish to protect the painting and the colour. Artwork comes with a certificate of authenticity and will be posted ‘tracked’ using Parcel Force, DPD or another Global Courier depending on where you live.

Canvas are posted on the frame, however for larger paintings I can post rolled in a tube if you prefer to re-frame.

Do you offer payment plans?

Yes. I offer interest free payment plans. If you would like to discuss a payment plan for one of my available works, or a new commission, please get in touch.

How do I commission you?

If you are interested in discussing a commission, we can either chat in person, over the phone or via Zoom. Every commission is different. Some clients have a specific idea in mind, others are happy for me to create something intuitively for them. I can work with specific colours, styles and sizes. You can be as involved in the process as you like - I can send images and videos of the process - or you can wait until the painting is finished before you see it. It’s entirely up to you. I take 50% deposit for a commission, with the balance due on completion. For more information on Commissions

How do you take payments?

I currently accept payments via PayPal, Stripe or Bank transfer. I provide an invoice and receipt for all purchases.

Returns Policy

Original Artwork

Due to the bespoke nature and high value of original artworks, I do not offer refunds or exchanges unless the item is damaged upon arrival or significantly not as described.

If your artwork arrives damaged or faulty, please contact me within 7 days of receipt at hello@vickypaul.com, including clear photographs of the damage and the packaging. I will assess the issue and offer a replacement (if available), repair, or full refund as appropriate.

Limited Edition Prints and Reproductions

Returns or exchanges for limited edition prints or reproductions are accepted within 14 days of receipt, provided the item is returned in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Custom or Commissioned Works

I do not accept returns or offer refunds for custom or commissioned artworks, except in the event of damage or a significant error on my part.

General Conditions

All returns must be pre-authorised by myself via email.

Items must be returned in their original packaging and in the condition they were received.

I recommend using a tracked and insured service for returning artwork.

Refunds will be processed within 7–10 working days of receiving the returned item.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

If you have any questions regarding returns, please do not hesitate to contact me at hello@vickypaul.com