Shipping and Refund Policy

Where do you post to?

All artwork can be shipped internationally, either on the stretcher frame, or rolled into a tube. I use a secure tracked and insured postal service, such as UPS or DHL, to safely ship your artwork.

Delivery costs and times will vary according to each country, and the speed of the postal service you select - priority or standard for example.

All orders are given a tracking number so you can follow your artwork from it's carefully prepared shipment, to your home.

I offer free UK shipping on some of my artwork - please see individual paintings for more information.

Delivery and hanging.

Artwork is carefully packaged and comes bubbled wrapped with foam edge protector strips. Each painting comes with 2 layers of acrylic varnish or resin to protect the painting and the colour. Artwork comes signed, dated, ready to hang, with a Certificate of Authenticity and will be posted tracked and insured using Parcel Force, DPD or another Global Courier depending on where you live.

Canvas are posted on the stretcher frame, however for larger paintings I can post rolled in a tube if you prefer to re-frame.

I offer a delivery and hanging service for selected artworks and commissions. If this is something you are interested in, please let me know at purchase / commission stage.

Refunds.

We do not offer refunds or exchanges on original artwork, Soul Energy Portraits, Aura Portraits, framed or personalised artwork if you have simply changed your mind. I can provide additional images, up close detail and videos of all artwork prior to purchase. In addition, I can create a room 'mockup'. Simply send me a picture of the wall you'd like to place the art on and I can create a mockup for you to show you how the artwork will look in situ.

Damages and issues
Please inspect your artwork on arrival and contact us immediately if the item is damaged, so that we can evaluate the issue and make it right. If your artwork arrives damaged please contact us within 24hrs so that we can arrange a refund. If issues are reported after 24hrs refunds may not be possible.  

Items must be returned in their original packaging and in the condition they were received. We recommend using a tracked and insured service for returning artwork. Refunds will be processed within 7–10 working days of receiving the returned item.

Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law. If you have any questions regarding returns, please do not hesitate to contact me at hello@vickypaul.com